Passenger with reduced mobility

Medical center

Health professionals prepared for any interventions are permanently available to the medical center, located in the Departures terminal, ground floor.

Quality standards for Assistance for Passengers with Reduced Mobility

In accordance with Article 9 of Regulation (EC) 1107/2006 – quality standards on health and ECAC DOC 30 Annex J – Code of Good Conduct in Ground Handling For Persons With Reduced Mobility, the following quality standards on the availability of the service have been established:

Service availability upon departure – announced 48 hours in advance via SITA messages or other forms of communication

Availability 80% < 10 min waiting

Availability 90% < 20 min waiting

Availability 100% < 30 min waiting

Service availability upon departure – unannounced (direct presentation passenger airport PMR)

Availability 80% < 25 min de waiting

Availability 90% < 35 min de waiting

Availability 100% < 45 min de waiting

Service availability upon arrival – announced via SITA messages or other forms of communication before aircraft landing

Availability 80% < 5 min waiting following aircraft parking

Availability 90% < 10 min waiting following aircraft parking

Availability 100% < 20 min waiting following aircraft parking

Service availability upon arrival – unannounced prior to aircraft landing

Availability 80% < 20 min waiting following aircraft parking

Availability 90% < 30 min waiting following aircraft parking

Availability 100% < 45 min waiting following aircraft parking